First, we thank you for your business. To best serve you and get you on your way, we have provided the form below. Please provide as much information as possible for your Customer Service Request. If available, be sure to upload supporting documentation such as photos or documents, which will assist us in resolving the issue as quickly as possible.
You’ll receive a confirmation of receipt and additional instructions within 24 hours. We know your time is valuable … so if you need immediate assistance, please submit the form first, then call Customer Service at: 866.827.6527.
Customer Service Policy
- A RMA number is required for all returns.
- You will receive a response from Customer Service within 1 business day of receipt of this form.
- Functioning items being returned for credit must be in their original container, including packaging and manuals and able to return to our stock.
- Returns must be shipped freight prepaid and insured via the carrier of your choice to arrive at SunWize Power and Battery within 30 days of the delivery to you. Return shipping charges are your responsibility.
- A 15% restocking fee is assessed with a minimum $50.00 charge on all functioning items returned for credit.
- Special orders and direct delivery orders (non-stock items) are not returnable for account credit.
- If required by the RMA, credits for non-functioning items will not be issued until the items are received at SWPB for evaluation.
- If necessary repairs or replacement are covered under warranty, we will pay return shipping charges.
Please note: SunWize Power & Battery (SWPB) warranties are only applicable to products sold by SWPB. SWPB has not purchased SunWize Technologies’ (SWT) warranties and cannot assist with any warranty issues for products purchased through SWT. If you have a warranty issue concerning a product from SunWize Technologies, you must contact the product manufacturer to resolve it.
Please refer to our Terms & Conditions for additional detail regarding our warranties.
Need help identifying the right charge controller? Here are some photos to help identify the right product line!
Morningstar Corp. – ProStar Gen 3 (with meter)
Morningstar Corp. – ProStar MPPT (with meter)
Morningstar Corp. – SunLight
Morningstar Corp. – SunSaver
Morningstar Corp. – TriStar
Phocos – Dingo
Phocos – ECO-N-T
Need help identifying the serial ID? Here are some photos to help you find it!
SunWize System Label – For System Model Number and Serial Number
Charge Controller Label – For Charge Controller Model Number and Serial Number
Charge Controller Box – Refer to original box if product itself does not have serial sticker.