First, we thank you for your business. To best serve you and get you on your way, we have provided the form below. Please provide as much information as possible for your Customer Service Request. If available, be sure to upload supporting documentation such as photos or documents, which will assist us in resolving the issue as quickly as possible.

You’ll receive a confirmation of receipt and additional instructions within 2-3 business days. We know your time is valuable … so if you need immediate assistance, please submit the form first, then call Customer Service at: 866.827.6527.

Customer Service Request

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If you are able to provide the product serial number or a SunWize Power and Battery Sales Order Number (below), that will greatly speed up the Customer Service Request process.
Usually found on the control panel label, or a label inside the enclosure door.
Please describe any additional comments or information that may assist us
Drop files here or
Max. file size: 50 MB, Max. files: 20.
    Upload supporting files (such as photos).

    Customer Service Policy

    1.  A RMA number is required for all returns.
    2. You will receive a response from Customer Service within 2-3 business days of receipt of this form.
    3. Functioning items being returned for credit must be in their original container, including packaging and manuals and able to return to our stock.
    4. Returns must be shipped freight prepaid and insured via the carrier of your choice to arrive at SunWize Power and Battery within 30 days of the delivery to you. Return shipping charges are your responsibility.
    5. A 15% restocking fee is assessed with a minimum $50.00 charge on all functioning items returned for credit.
    6. Special orders and direct delivery orders (non-stock items) are not returnable for account credit.
    7. If required by the RMA, credits for non-functioning items will not be issued until the items are received at SWPB for evaluation.
    8. If necessary repairs or replacement are covered under warranty, we will pay return shipping charges.

    Please note: SunWize Power & Battery (SWPB) warranties are only applicable to products sold by SWPB. SWPB has not purchased SunWize Technologies’ (SWT) warranties and cannot assist with any warranty issues for products purchased through SWT. If you have a warranty issue concerning a product from SunWize Technologies, you must contact the product manufacturer to resolve it.

    Please refer to our Terms & Conditions for additional detail regarding our warranties.

    Need help identifying the right charge controller? Here are some photos to help identify the right product line!
    Morningstar Corp. – ProStar Gen 3 (with meter)
    ProStar Gen 3

    Morningstar Corp. – ProStar MPPT (with meter)
    ProStar MPPT

    Morningstar Corp. – SunLight

    Morningstar Corp. – SunSaver

    Morningstar Corp. – TriStar

    Phocos – Dingo

    Phocos – ECO-N-T

    Need help identifying the serial ID? Here are some photos to help you find it!
    SunWize System Label – For System Model Number and Serial Number
    System Sheet

    Charge Controller Label – For Charge Controller Model Number and Serial Number
    Charge Controller Label

    Charge Controller Box – Refer to original box if product itself does not have serial sticker.
    Box Serial Label